What I Bring | Writing Samples |  Résumé |  LinkedIn |  michele.cox@gmail.com

Summary

I’m a language and communication geek who can understand both your business and your technology. I’ve been a technical writer and content strategist for over 20 years in multiple industries from software to insurance and utilities to government. I can absorb large amounts of complex information and create simple, clear content at appropriate levels of detail, and I can coach others in communicating complex concepts clearly.

• 10+ Years experience in API documentation
  • Creating and managing API documentation plans
  • Establishing documentation standards, templates, how-tos, and checklists
  • Creating and maintaining all levels of API documentation for users at a wide variety of levels of experience
• 9+ Years experience in (non-API) technical documentation
  • Creating and maintaining developer-focused documentation for SDK/IDE Plugins
  • Creating and maintaining hardware documentation
  • Creating and maintaining technical services guides and documentation
  • Creating guides and templates to support developers and technicians in creating and maintaining their own internal documentation

• 9+ Years experience in end-user documentation
  • Documenting UI/UX and process how-tos and why-tos
  • Documenting small and mid-size business accounting software and processes
• 9+ Years experience in business process definition and documentation
  • Defining and documenting best practices and business processes for corporate mergers and acquisitions
  • Defining and documenting business processes across all corporate functions
• 5+ Years experience in requirements management and documentation
  • CMDB requirements definition and documentation
  • Software requirements definition and documentation

Companies Supported

Discount Tire (via Cyan360) | Senior Technical Writer 12/22 - 12/23

Domain:	Retail
Projects:	Create API documentation for Discount Tire’s 450+ APIs for audiences from business analysts and customer support to architects and developers, at both the process and individual API level
Tools:	MuleSoft, Javascript, Confluence, JIRA

Pinterest (via Maris) | Senior Technical Writer 05/21 - 10/22

Domain:	Marketing/Social Media
Projects:	Create all API documentation for new API scaling to broad audience with varied experience and diverse use cases; Establish information architecture for new developer site; Create business customer documentation to explain Pinterest security, entities and structure, business access functionality, and Pinterest policies
Tools:	Markdown, Javascript, HTML, Docute

Apple (via SeedIf) | Senior Technical Writer 04/20 - 01/21

Domain:	Software/Education
Projects:	Create API documentation for first API allowing Apple partners to access Apple’s LMS directly from their own systems; plan, schedule, and coordinate documentation through pilot release, modification, and full product release
Tools:	Markdown, Javascript, Git/GitHub, Postman

23andMe | Senior Technical Writer 09/18 - 03/20

Domain:	Biotechnology
Projects:	Create and maintain documentation for internal products created by engineering teams; provide training and support to allow engineers to improve their own internal documentation and documentation processes
Tools:	Git/GitHub, Confluence, Office Suite

WhiteHat Security | Technical Communications Manager 10/11 - 09/18

Domain:	Application Security
Projects:	Move documentation from hardcoded help and paper documentation to a context-sensitive, single-sourced, DITA-compatible system supporting all products, simplifying maintenance and increasing consistency by allowing the use of the same source material for all product help systems and user documentation; Create and update onboarding, use, and maintenance documentation for all WhiteHat products, from UI/UX to API and developer tools; Integrate Technical Communications into the SDLC
Tools:	Flare, MadCap Suite, Perl, Office Suite, JIRA, Confluence

(408) 679-0039 | michele.cox@gmail.com | LinkedIn

Contact

(408) 679-0039
michele.cox@gmail.com
LinkedIn
San Francisco Bay area, CA

Education and Certifications

KMI Certified Knowledge Manager

Agile Management Methodology, Berkeley Extension, Berkeley, CA

M.A., Iliff, Denver, CO

B.A., Hendrix College, Conway, AR

Areas of Expertise

Agile Methodology

API Documentation

Business Process Analysis

Cross-functional collaboration

Documentation Project Mgmt

Knowledge Management

Requirements Analysis

Software Documentation

Technical Communications

Technical Knowledge

Atlassian: Confluence, HipChat, JIRA, Trello

Google: Docs, Slides, Sheets, Sites, Forms

MadCap: Flare, MadCap Suite

Microsoft Office: Word, Excel, Powerpoint, Visio

Misc: Markdown, Markoff, Atom, BBEdit, Github

Additional tools:

• CSS, DITA, Docute, HTML, XML
• Javascript, Perl, Python, SQL
• MuleSoft
• Phabricator
• Postman